Moderator Training
March 14, 2026
Business Communication & Writing Training
March 14, 2026
Basic Customer Training
Cost: Prices are provided on request.
Course Description
This course provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work.
Target Group
This Customer Service course is ideal for anyone who would like to improve their Customer Service Skills.
Download the Basic Customer Training – Brochure
Description
Learning Outcomes
- Explaining customer service.
- Engaging in an interaction with a customer.
- Demonstrating communication skills in responding to a customer.
- Processing a query in order to respond to a customer need
Learning Delivery Method
This training is an instructor lead virtual or classroom based training, for minimum group size of ten (10) delegates.
Assessment
Formative and Summative Assessment.
Unit Standard Alignment
- SAQA ID: 114974
- US Title: Apply the basic skills of customer service
- NQF Level: 2
- Credits: 2
Duration
Maximum 1 day
Please Note: All our programmes can be customized to meet the client’s need. We remain committed to offer and deliver fit for purpose training.
Accredited by Services Seta
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