Description
Learning Outcomes
- Explaining customer service.
- Engaging in an interaction with a customer.
- Demonstrating communication skills in responding to a customer.
- Processing a query in order to respond to a customer need
Learning Delivery Method
This training is an instructor lead virtual or classroom based training, for minimum group size of ten (10) delegates.
Assessment
Formative and Summative Assessment.
Unit Standard Alignment
- SAQA ID: 114974
- US Title: Apply the basic skills of customer service
- NQF Level: 2
- Credits: 2
Duration
Maximum 1 day
Please Note: All our programmes can be customized to meet the client’s need. We remain committed to offer and deliver fit for purpose training.
