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Service Excellence Training

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Service Excellence Training

Cost: Prices are provided on request.

Course Description

This course is an introduce to the complexities of rendering service on a one-to-one basis, as well as managing this function in a service provision organisation. The main focus areas are the general principles of customer service, its advantages to an organisation, communicating with clients, how to interact with client with integrity, recording relevant information and the personal features of the excellent service provider. The aim is to develop the service delivery skills of individual and to equip them for higher-level positions in the service divisions of organisations.

Target Group

This Customer Service course is ideal for people working in business, professional services, government and semi-government.

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Description

Learning Outcomes

  • Understanding the key components of Customer Service,
  • Relevant skills for interacting with customers,
  • The Do’s and Don’ts for Customer Service,
  • Delivering bad news,
  • Dealing with irate callers,
  • Incident Handling, and
  • Using relevant tools to improve customer services.

Learning Delivery Method

This training is an instructor lead virtual or classroom based training, for minimum group size of ten (10) delegates.

Assessment

Formative and Summative Assessment.

Unit Standard Alignment

Duration

Maximum 10 days

Cost

Prices are provided on request.

Please Note: All our programmes can be customized to meet the client’s need. We remain committed to offer and deliver fit for purpose training.

Accredited by Services Seta

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